Bernie and Grace's Story
"I hope you and my wife don't think you can make decisions on the sale of my house without me," said Bernie (all fake names). I had just gotten off the phone with him and discussed everything. He had told me to send him over the paperwork for him to sign.
I had no idea that he would reply to my email that way. I was really angry and confused at the same time. It made me feel like he thought his wife (Grace) and I were trying to pull a fast one over him and force him to do something that he didn't want to do.
That was totally not the case. I hardly ever get angry but I was LIVID! How dare him accuse me of something like that after all the work I had put into selling his property!
Right before I made an angry call to him to defend myself, I took a step back and thought about the situation. I'm not sure why I did, but I did.
Before I called Bernie, I decided to call Grace. She told me about Bernie's very long career in the military and many of the things that he went thru. I felt terrible that I was angry at a war hero.
I also realized that this was the first time that I ever came across someone with PTSD, and I needed to learn much more about this terrible disease and how to help those suffering from it.
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